Contact Us
We are here to help. Whether you have a question about an order, need assistance with a return, or just want to know more about our products, our team is ready to support you.
Customer Service Hours
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.
UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.
We aim to respond to all enquiries within 1 business day.
Contact Information
By Email
For general enquiries and order support:
info@moonhome.shop
For copyright or intellectual property concerns:
info@moonhome.shop
(Please include "Copyright" in the subject line.)
By Phone
- US Customer Support: +1 (215) 840-8142 — Order enquiries, returns, shipping issues — Mon–Fri, 9am–5pm ET
- UK Administrative Office: +44 7529 469359 — Business and administrative enquiries — Mon–Fri, 9am–5pm UK time
By Post
Maria Desamparados Gomez Devis trading as MoonHome
42 Princess Avenue
Windsor
SL4 3LX
United Kingdom
Returns Address
MoonHome Returns
2012 W Laveer St
Philadelphia, PA 19138
United States
This address is used for authorised customer returns only. It is not MoonHome's legal or principal business address. Please contact us before sending a return.
Response Commitment
We understand that your time is valuable. All enquiries are reviewed during our working hours and we aim to respond within 1 business day. Enquiries received outside of working hours or on public holidays will be handled on the next business day.